LEROY MERLIN, more than 400 home improvement stores in 13 countries

Head of Department - Decor & Lighting

Purpose of the role

To provide strategic management of sales, people and resources in the department, to ensure excellent customer service and sustainable growth of the department’s balance sheet and income statement.

Main responsibilities

  • Lead and support a team of department managers
  • Develop the team to meet strategic business objectives
  • Manage full operations of the department
  • Manage daily sales and customer relations
  • Identify business growth opportunities (new markets, new products and new services)
  • As a member of the management committee, co-create and decide on the strategy to implement
  • Participate in cross-disciplinary projects with fellow colleagues
  • Design the most cost effective delivery channels for your department
  • Develop appropriate risk management strategies
  • Introduce efficiency, improvement measures for an optimal return and stakeholder value
  • Develop customer service improvement strategies
  • Get involved in drafting and changing policy to align with changing market conditions

Profile

The successful candidate should have the following skills, experience and attributes:

  • Relevant business degree
  • Previous retail experience at a senior management level
  • Excellent interpersonal relations
  • A team builder and a team player
  • Excellent customer service
  • Self-confident, hardworking and lives by example

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Leroy Merlin - South Africa, Career