Deco Plants

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as received.

Several types of goods are exempt from being returned. Perishable goods, flowers or magazines cannot be returned. We also do not accept products that contain hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, contact us for guidance.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Our Shipping policy is as follow:

Shipping after payment

We ship products once an order has been received and it has been paid. We do not ship before a payment has been made.

Shipping method

We use courier companies to ship the product from our store to you.

You will receive notifications and a tracking number via email once an order is ready to ship and a collection request was send to the courier company.

The courier will collect and you can track your order via our tracking page that can be found here: https://www.rustyrose.online/pages/track-parcel

We only process orders (pick, pack and ship) on Tuesdays, Wednesdays and Thursdays therefore, order processing can take between 1 and 5 days and delivery can take an extra 1 to 3 days.

Order processing only starts after the order has been placed and payment is reflecting, shipping time depends a lot on courier loading, location being shipped to and plant availability.

Provinces like the Northern Cape for instance normally take a day or two longer than the rest and you can expect the delivery time for outlying place and provinces like the NC to be at the higher end of the given time above, where as the shipping time for Gauteng orders will be considerably shorter.

Lost or delayed shipments

As we use courier companies for shipping it is difficult to always guarantee delivery as we loose control of the parcel/product once we hand it to the courier but for your satisfaction and to keep our loyal customers we will do everything in our means to get your order to your door.

If a shipment is lost or delayed to an extend that the product is damaged then we will give you the following options.

Resend your order again
Send you a discount code to the value of your order
Refund your order
If you need to contact us in connection to a delayed or lost shipment please contact us at: [email protected]