RETURNS AND REFUNDS
At Leroy Merlin we are committed to 100% customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
Have you changed your mind?
- You can return a product at your own cost within 6 months of purchase to any of our stores, regardless of the chosen delivery method.
- Returns will be refunded or exchanged if unused and in its original packaging with original proof of purchase.
Is your product defective/damaged?
- You can return a product within 6 months of purchase - please contact the Contact Centre who will assist in the return of your product.
- Defective returns will be refunded, exchanged or repaired - it is up to you.
Which products CANNOT be returned?
- Customised products according to your specifications.
- Personalised items.
- Items damaged by lightning or any other act of nature.
- Products not used in terms of the product’s user manual or purposefully damaged.
- Items that are likely to deteriorate or expire rapidly.
- Plants, trees and flowers.
Are you being refunded?
- Kindly note that refunds may take up to 10 days to reflect in your bank account
- EFT payments are subject to verification of your banking details and takes up to 7 days to reflect in your bank account
Please see our Terms and Conditions for further information.
Marketplace returns and refunds
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Marketplace products are identified by the indicator "AVAILABLE ONLINE ONLY" and "NOT AVAILABLE INSTORE - This is a Third Party Product and is not available instore
- Each Marketplace seller has a unique returns policy. For the returns policy of Marketplace products, please refer to the sellers page for Terms and Conditions of Return.
- If a refund is required on a Marketplace product, the refund will be processed by the Marketplace seller/third-party supplier once they have received the product and have inspected the product.
- Leroy Merlin stores do not process returns and refunds for Marketplace products. Marketplace products cannot be returned to Leroy Merlin stores.
- Please see our Marketplace Terms and Conditions for further information.