Takelada Pty Ltd

---UNWANTED PRODUCTS---
In general, you can return an unwanted product to us , provided:
*it is undamaged and unused, with the original labels and stickers still attached.
*it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if
applicable).
*a return has been logged within 30 days after delivery.
*you can only return a product if it is defective within 6 months from delivery.
* in the event you want to return a product because you changed your mind and is not damaged or defective for a refund you will be refunded minus delivery fees.

NB! Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 7-10 working days. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

---EXCHANGE---
Products can be exchanged for an item to the same value of the original purchase price. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If an exchange can’t be processed, we will refund you within 7-10 working days after logging a return. We reserve the right to inspect the product to validate your return.

---NOT ELIGIBLE FOR RETURNS ---
The following products are not eligible for a refund, exchange or credit:
*wallpaper that has been used
*duvet covers, inners and pillows that has been used or not in its original packaging.
*assembled furniture


---DAMAGED ON DELIVERY ---
Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you at the original purchase price of the product within 7-10 working days. Repairs and replacements could take longer, depending on parts / replacement availability.



---DEFECTIVE PRODUCT ----
We do our best to ensure that the products we deliver to you are of a high quality and without defects.

The following will NOT be regarded as defects and will not entitle you to a return:
*faults resulting from normal wear and tear
*damage arising from negligence, user abuse or incorrect usage of the product
*damage arising from electrical surges or sea air corrosion.
*damage arising from a failure to adequately care for the product
*damage arising from unauthorized alterations to the product; and

where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.