8.1. Retraction principle In accordance with regulations, for any marketplace product bought, the Customer have the right to retract within 14 days after product delivery. The Customer is not required to provide any reason for this, and should not support any other cost than return shipping fees. Return shipping fees will remain responsibility of the Customer.
8.2. Retraction method Retraction principle will expire 14 days after the Customer or another entitled person has physically taken possession of the product. In the event of an order implying multiple deliveries, last product delivered will be considered as delivery date for 14 days right of retraction to apply. The Customer is allowed to test the product at delivery, but its responsibility can be engaged if:
- The product is deteriorated or depreciated following other manipulations than just establishing the proper functioningof the product
- The product has been sent back incomplete (missing accessories, packaging, instructions…)
8.3. Right of retraction notification To use its right of retraction, the Customer must notify it clearly and without ambiguity to the Seller. To do so, the Customer must go onto its web account in “My Orders” section. He will be able to access order tracking and contact the Seller there to inform him about his willingness to use its right of retraction. For the right of retraction to be eligible, this communication from the Customer must be done within the 14 days period.
8.4. Retraction effects In the event of retraction from the Customer, the Seller will reimburse all the amount paid by the Customer initially (including delivery fees). Return shipping fees are by default responsibility of the Customer (if nothing different stated on seller’s page T’s & C’s). The Customer will be refunded using the same payment method as initial payment. If the Customer had chosen a more expensive delivery method than standard one (express or else…), the Seller will be entitled to refund only standard delivery price amount.The Seller is allowed to wait before proceeding to refund for:
- - Product delivery
- - Or proof of shipment sent by the Customer
Once 1 of the 2 points above happened, the Seller must proceed to refund the same day (working day).
8.5. Return modalities The Customer must, in any event, no later than fourteen (14) days after communication of its decision to retract from this contract, return the goods to the Seller's address. This deadline is deemed to have been met if the Customer returns the goods before the expiration of the fourteen (14) day period. The Customer undertakes to return the Products according to the instructions communicated by the Seller, in his original packaging (or, if the original packaging is damaged, in packaging that allows equivalent protection of the Products), with all its accessories.