Tool&Home

Unwanted products
You can return an unwanted product to us at no charge, provided:
➢ it is undamaged and unused, with the original labels and stickers still attached.
➢ save in relation to Unboxed Deals, reconditioned products and used products, it is in the
original packaging, which must be undamaged and in its original condition with all seals
still intact (if applicable). Please refer to our FAQs for some examples.
➢ it is not missing any accessories or parts.
➢ you log a return on the Website within 30 days of delivery to you or collection by you of the
unwanted product. After 30 days, you can only return a product if it is defective: and
➢ it is not one of the products listed below.
Changed your mind?
➢ Where you have changed your mind and would like a credit for a product, you can return it
– provided the product is not:
➢ a digital product such as an electronic voucher, gaming code or other digital download.
➢ an audio or video recording or computer software that has been unsealed.
➢ a newspaper, periodical, or magazine.
➢ a foodstuff, beverage or other product intended for everyday consumption.
➢ a nursing or maternity product, an infant bottle, infant feeding product or bottle accessory
that has been unsealed, including (but not limited to) breast pumps, bottles, teats,
soothers/pacifiers, formula, maternity underwear, nappies, and wipes.
➢ a beauty product or fragrance which has been used.
➢ an intimate product, lingerie, swimwear, bodysuit, underwear, or jewellery for piercings,
which for hygienic and public health reasons may not be returned; or
➢ a product which has been personalised for you or made to your specifications; or
➢ a flatpack furniture product that has been assembled after delivery.
➢ We will collect the product from you at no charge. Once we have inspected the product
and validated your return, we will credit your account with the purchase price of the
product within 10 days of the return (or refund you if that is your preference).