Crafteywood
Closed From: Dec 15, 2021
Closed To: Jan 8, 2023
Cancelation
You may cancel your order at any time so long as the item(s) have not been cut to order, personalised or specific timber ordered for your requirements. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion.
Returns
If for any reason you are unhappy with your purchase, please let us know. We ask that you contact us within 24 hours of receipt on 061 ‪476 4860‬ or by email. Only items that are blank and not made to order can be returned. All items should be returned within 7 days of receipt in a re-saleable condition. Bespoke/Personalised/Made to order items may only be returned and repaired or replaced, they are non-refundable. We reserve the right to offer the customer a refund or exchange at our discretion. This is a one-time only offer and only valid at the time the offer is made. It is not an open-ended offer. Where possible, we would ask that you return the item(s) with the original packaging. We are not responsible for return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer. If you wish to return an item, please contact us first on 061 ‪476 4860‬ or email to discuss the return of your item.
Stock Shortages
If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.
Faulty or Damaged Goods
In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 24 hours of receipt on 061 ‪476 4860‬ or by email [email protected]. If this has not been done, we cannot claim for any damages, this is beyond our control and are the Terms & Conditions of the couriers. Parcels must be collected from the same address it has been delivered to, this again is outside of our control and is part of the Terms & Conditions of our couriers.After you have contacted us, all items should be returned within 7 days of receipt, via recorded signed for delivery.
Where possible, we would ask that you return the item(s) with the original packaging. If this is not possible, you must make sure that the parcel is securely packaged for the size and weight of the parcel to protect it during transit. Crafteywood are not responsible for any damages caused in transit. We are not responsible for the return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer. If you wish to return an item, please contact us first on 061 ‪476 4860‬ or email [email protected] to discuss the return of your item. We will refund your return postage if the fault is down to Crafteywood.
Once we have received the damaged item back at our workshop, we will inspect it and if possible, we will repair it to look as good as new. If this is not possible, then we will replace it asap. Crafteywood will not accept any claims for damages/discrepancies once the customer has performed any work on the product, including cutting, shaping, finishing or oiling. Any work carried out on the product constitutes immediate acceptance of the product.Chopping Boards and other wooden products made by Crafteywood are natural products and must be treated as such. Wood is very susceptible to climate change, heat and water. Never leave your product to soak, do not leave in open sunlight or on a hot surface like an AGA. Do not place your product on a wet or moist surface for long periods of time, especially products like chopping boards. This will not only cause damage to your product but may stain surfaces or flooring. Chopping and cutting boards may leak some oil when you first begin to use them and they are in a moist environment. Be sure to wipe the oil immediately because if left it may cause some staining. If the oil does leak slightly, rest assured that it will stop, it just needs to acclimatise. If you do not follow your care guide instructions and damage occurs to your item, Crafteywood will not be held responsible for repairing or replacing the product.Please note: Normal wear and tear of a product is not deemed to be a faulty or damaged product. All repairs and postage costs are chargeable. Please contact us for a quote.
Silvertondale 0-5KM | Standard |
Silvertondale 10-15KM | Standard |
Silvertondale 15-20KM | Standard |
Silvertondale 5-10KM | Standard |
Lansdowne 0-2.5KM | Standard |
Lansdowne 2.5-5KM | Standard |
Lansdowne 5 - 7.5KM | Standard |
Lansdowne 7 .5 - 10KM | Standard |
EASTERN CAPE Main Hub | Standard |
EASTERN CAPE Regional | Standard |
EASTERN CAPE Remote | Standard |
EASTERN CAPE Township | Standard |
FREE STATE Main Hub | Standard |
FREE STATE Regional | Standard |
FREE STATE Remote | Standard |
FREE STATE Township | Standard |
GAUTENG Main Hub | Standard |
GAUTENG Regional | Standard |
GAUTENG Remote | Standard |
GAUTENG Township | Standard |
KWA ZULU NATAL Main Hub | Standard |
KWA ZULU NATAL Regional | Standard |
KWA ZULU NATAL Remote | Standard |
KWA ZULU NATAL Township | Standard |
LIMPOPO Main Hub | Standard |
LIMPOPO Regional | Standard |
LIMPOPO Remote | Standard |
LIMPOPO Township | Standard |
MPUMALANGA Main Hub | Standard |
MPUMALANGA Regional | Standard |
MPUMALANGA Remote | Standard |
MPUMALANGA Township | Standard |
NORTHERN CAPE Main Hub | Standard |
NORTHERN CAPE Regional | Standard |
NORTHERN CAPE Remote | Standard |
NORTHERN CAPE Township | Standard |
NORTH WEST Main Hub | Standard |
NORTH WEST Regional | Standard |
NORTH WEST Remote | Standard |
NORTH WEST Township | Standard |
WESTERN CAPE Main Hub | Standard |
WESTERN CAPE Regional | Standard |
WESTERN CAPE Remote | Standard |
WESTERN CAPE Township | Standard |
Corporate Name | crafteywood |
Identification Number | n/a |
Address |
26 Warangal Road 4052 Bluff Kwazulu-Natal |