A-Z Decor T/A Emerce

If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being collected by you or delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.

To log a return online, please email us [email protected] and attach pictures of the items you wish to return/exchange and give a reason for the return/exchange.

Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements

IMPORTANT TO NOTE:

For products that are not defective, handling charges will be applicable. A discretional handling/administration fee of a minimum of 5% or R70 (Seventy Rand) will be charged.
This amount will be deducted from the refund / credit.

It is the customer’s sole responsibility to get the returned item to the collection point and A-Z Decor Pty Ltd T/A Emerce will not be held liable for any costs associated with returning this item.

Due to hygiene reasons all Linen products and Mattresses cannot be returned once used/opened. The return of these items is at A-Z Decor Pty Ltd T/A Emerce discretion.

In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items, you (the customer) are liable for the delivery and collection costs of these products.

If you took advantage of a free delivery promotion and your order was delivered free of charge, you will be responsible for the cost of having the product returned to us. The cost will be the delivery fee for delivery of the initial order, a collection fee which is equivalent to the delivery charge in your area and any handling fees that may be applicable as per the above. These will be deducted from the refund.

According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched/shipped within the 7 day period. The cost will be a delivery fee for delivery of the initial order, a collection fee which is equivalent to the delivery charge in your area and any handling fees that may be applicable. This still applies if the customer took advantage of a free delivery promotion. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded.

A-Z Decor Pty Ltd T/A Emerce reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded. Return of such products could carry charges at A-Z Decor Pty Ltd T/A Emerce discretion.

If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at AZHomes discretion.

If you paid for the products to be assembled, assembled items cannot be returned.

Quality control inspection can take up to 3 working days.

Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.