BELGOTEX FLOORCOVERINGS (PTY) LTD

1. The Supplier / Customer must register the claim, in writing, with the Manufacturer within 30 (thirty) days of the delivery date of the product to you. The Supplier must clearly state the nature of the manufacturing defect together with full details of the product so that the Manufacturer can properly consider the claim.
2. The Supplier is responsible for checking the product is the correct style, quantity and colour, prior to delivery to you and its installation. It is, however, important for you to check that the received product complies in all respects with the product you have bought prior to its installation as a claim cannot be considered once the product has been installed and which has visible defects at the time of installation.
3. If a claim is accepted by the Manufacturer because the product has a manufacturing defect(s), the Manufacturer undertakes to remedy the defect(s) by either repairing or replacing the defective product(s). This shall not apply to products that have become defective due to fair wear and tear or that have been misused or abused or that have been used contrary to the Manufacturer’s care and maintenance instructions.
4. The Manufacturer’s liability shall be limited solely to the reasonable cost of remedying the defective tile.
5. No claims shall be considered by the Manufacturer for damages to the product as a result of improper application or installation or improper maintenance and/or over-wetting.
6. Pile pressure marks (for example due to furniture), texture or colour variation (for example due to sun over-exposure), shading and soiling shall not be accepted as a manufacturing defect.
7. No claims shall be accepted on any product specifically sold as “mill seconds” and/or as a defective but cheaper priced product.
8. The Manufacturer may settle a claim by replacing the defective product or agreeing to a price reduction or a refund, at your choice.
9. Returned products shall not be accepted unless such return is authorised by the Manufacturer.
10. In the event of a replacement product, suitable and comparable alternatives may be substituted by the Manufacturer with a choice to you if the original product type is unavailable at the time of replacement.
11. No deduction of any kind for a registered product claim may be deducted from payment of an account before the claim has been authorized, in writing, by the Manufacturer. The value of such a deduction may not exceed the amount approved by the Manufacturer.
12. Claims for products that were damaged or wet in transit, shall only be considered by the Manufacturer if the delivery note is endorsed to the effect that the wrapping or contents were damaged or wet at the time of delivery.
13. When honoring a claim on a defective product due to a manufacturing defect and that has been installed for longer than 1 (one) year, a pro-rata reduction in the claim amount shall be calculated dependent upon date of purchase. (This pro-rata reduction is also Guarantee period dependent).
14. All costs for uplifting the product in respect of an authorized claim will be the clients responsibility.
15. Where unused product is returned in a damaged or soiled condition, the credit for such product shall be reduced by an amount equal to the value of the spoilt material or the cost of salvaging such spoilt parts, if possible.

This policy is solely for the product FLIPTILE.*
These manufacturers’ guarantees are subject to the above Standard Claims Policy.