SpaceSave

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted.
All merchandise displayed and sold by SpaceSave is subject to stringent quality control standards.
Please not that it is the Customer’s responsibility to thoroughly inspect all goods upon delivery before signing that the goods have been received.

Wrong Items
Please check your delivery immediately to see if it matches your order. If you receive the wrong item, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement.
Any errors notified after 48 hours may attract return shipping charges.

Damaged or Defective Items
Check your delivery immediately for any external damage. If so, don’t accept the delivery. Tell your delivery representative(s) and stipulate the damage clearly on the waybill. Contact us so we can arrange for a replacement.
If you only notice the damage once you have unpacked, please contact us immediately.
You have 48 hours to report the damage to us.
We are entitled to request images of the damage products before collection of the products. We will always endeavor to solve problems with damaged items as speedily as possible.

We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
• Replacement parts (e.g. table leg)
• A replacement item
• A refund

Note that the damage must be clearly evident as having occurred before or during delivery.

Exchanges/Change of Mind
Should you not be satisfied with your purchase, you can return any items for a refund or store credit within 14 days of delivery. Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted.
If you’d like to exchange an item for a different colour, different size, or different product altogether, we are happy to help you with that! The process is like a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. Your account or the original payment method will be credited once we receive the return. Please note, you cannot use your credit until we have credited your account.
After the return: Follow the same steps as a regular return. Once you receive your refund, use your credit or credit card to place a new order.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
We reserve the right to charge a surcharge if the product is not in the original packaging or damaged before or during return transport.
In all cases we aim to resolve issues timeously and as amicably as possible.

For any issues or question please, phone us on 064 224 4773, send us an email to [email protected] or contact us via the Leroy Merlin website.