Select Automation

POLICY: REFUNDS AND RETURNS

1. Purpose
Every customer has the right to return or ask for a refund. If the customer is not
happy with their purchase, they have the wright to either return their purchase or ask
for a refund.

2. Prerequisites
Any customer that purchases a product from Stock Electronics (Pty) Ltd is eligible for
a refund or return.
Provided that the client returns the product within thirty (30) calendar days of their
purchase.

Stock Electronics (Pty) Ltd has the right to refuse returns or refunds if these conditions are not met.

3. Returns All returns will be met with the following conditions:
• Thirty (30) days from the date of purchase.
• For a return to be eligible, the product must be unused and in the same condition that
it was received and undamaged in any way.
• The product or item must be returned new, unused and with the original packaging.
• All original proof of purchase (receipts) must be included with the return.

4. Refunds All refunds will only be possible if:
• Once the product is received, Stock Electronics (Pty) Ltd will inspect the product.
• Stock Electronics (Pty) Ltd will also inspect that the original paperwork is included.
• If the return is approved, Stock Electronics will initiate a refund. (Refunds will be met
as per the original payment method unless otherwise stated).

5. Shipping (online customers only) Refer to our Shipping Fee Policy POL 035.
• The client is responsible for paying their own shipping costs for returning the
products.
• Shipping fees are non – refundable.
• If under any circumstance or prior arrangement (written) that Stock Electronics (Pty)
Ltd willfully agreed to pay for the shipping of the returned product, the cost of the
‘return shipping’ will be deducted from the refund.