Monossis

Refund Policy


MONOSSIS has an obligation to accept the return of items sold to customers upon request and compliance with the proof of purchase.

If the item is purchased from the MONOSSIS official store, the authority to request return or refund is permitted.



Order Cancellation

Customers can request a full refund within 48 hours after placing an order by email or phone with the MONOSSIS official store. However, if the product has already been shipped, a R 594 intercept fee will be charged.



Lost / Damaged Products Received
If the product was not delivered or lost, please immediately contact us.
If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
30-Days Money-Back Guarantee
Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:
RMA provided by MONOSSIS Customer Service
Once the item is received at MONOSSIS warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.

2. Self-paid Return

Please contact MONOSSIS Customer Service to get return details.

If 30 days have passed since the purchase, full refund cannot be offered.
Double shipping fee will be deducted from the original payment if you reject the shipments.
NOTE: For products that have been used, we reserve the rights to refuse the return.



Return Process
Please contact MONOSSIS Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
Please follow the instructions guided by MONOSSIS service on how to properly pack and return the product safely.
Refund
For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
Refund will be processed within 14 business days after the product is returned to MONOSSIS warehouse with a refund notification to customer email
Note: Please contact us if the refund is not received within 14 business days