Geleza

Returns
• Your product needs to be returned within 30 days from the date of purchase.
• To be eligible for a return, your item must be unused and undamaged and in the same
condition, you received it.
• It must be in its original packaging.
• Products that have a sealed box/package must still be sealed and undamaged (e.g
Printer Cartridges and USB drives)
• You need to have the receipt or proof of purchase.
• To start your return process you can contact us via our sales email.
[email protected]
Refunds
• Once we have received your item/product, we will inspect it and acknowledge receipt of
your returned item.
• If your return is approved, we will initiate a refund to you via EFT only for the returned
product.
Shipping of returned goods
• You will be responsible for paying your own shipping costs for returning your item.
• Shipping costs are non-refundable.
Handling Fees
• A handling/admin/processing fee of 10% may be charged when orders are canceled due
to the customer not wanting the product/s.
• Special bulk orders will have either a handling fee or might not be refunded, depending
on our supplier or manufacturer refund policy.
Return and Refund Policy for Defective Goods
Returns
• Your product needs to be returned within 7 days from the date of purchase.
• Defective goods can either be replaced or refunded.
• You need to have the receipt or proof of purchase.
• Only products with factory defects will be accepted for a refund or replacement
• To start your return process you can contact us via our sales email
[email protected]
Refunds
• Once we have received your item/product, we will inspect it and acknowledge receipt of
your returned item.
• If your return is approved, we will initiate a refund to you via EFT only for the returned
product.
Shipping of returned goods
• Collection of the defective goods will be arranged free of charge