MEGABRAND FURNITURE

We would like to make your customer experience as pleasant as possible. If you are experiencing problems with any products and would like to return them, please read the returns policy below and choose the option that best suits your situation.

If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being collected by you or delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.

To log a return online, please email us and attach pictures of the items you wish to return/exchange and give a reason for the return/exchange. Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements.

It is the Customer’s responsibility to thoroughly inspect all goods upon delivery before signing that the goods have been received.

When a product is delivered damaged:
You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them. Please contact us immediately to report this. You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them to us. Please contact us immediately to report this.

Damage after delivery:
If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to us. In these instances, the return/replacement of the product is at the discretion of us. We are entitled to request images of the damaged products before the collection of the products. We will always endeavor to solve problems with damaged items as speedily as possible. To log a return online, please email us and attach pictures of the items you wish to return/exchange and give a reason for the return/exchange. Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements.

When a product is assembled and damaged:
If you want to return an assembled and damaged product. You can return the product and receive a 40% refund. You will also be charged standard courier fees to return the product.

When a product is assembled :
If you want to return an assembled product that is NOT damaged. You can log a complaint and ask for a refund. We will refund you 50% of the product cost and charge you standard courier fees to return the product to us.