Tach Luxure

At Tach Luxure we are committed to ensuring your satisfaction with every purchase.
If you are not completely satisfied with your purchase, our returns policy is designed
to be straightforward and hassle-free. Please read the following guidelines carefully
to understand our process for returns and exchanges.


1. Eligibility for Returns
 Timeframe: Returns are accepted within 30 days of the delivery date.
 Condition: Items must be in their original condition, unused, and undamaged.
Items should be returned in the original packaging with all accessories and
instructions included.
 Proof of Purchase: A valid receipt or proof of purchase is required for all
returns and exchanges.


2. Non-Returnable Items
 Custom Orders: Custom-made or special-order items are non-returnable and
non-refundable.
 Final Sale Items: Items marked as “final sale” or “clearance” are not eligible
for return.
 Assembled Furniture: Furniture that has been assembled or modified from
its original state is not eligible for return.


3. Return Process
 Initiate a Return: Contact our Customer Service team at Customer Service
Email: [email protected] /Phone Number: 063 577 1063 / 063 177 0332
to initiate a return. Please provide your order number, item(s) you wish to
return, and the reason for the return.
 Return Authorization: Our team will provide you with a Return Authorization
Number (RAN) and instructions on how to return your item(s).
 Packaging: Securely package the item(s) in their original packaging. Include
the RAN inside the package.
 Shipping: Customers are responsible for return shipping costs unless the
item is defective or damaged upon arrival. We recommend using a trackable
shipping service or purchasing shipping insurance, as we cannot guarantee
that we will receive your returned item.


4. Damaged or Defective Items
 Inspection: Inspect your order upon delivery. If you receive a defective or
damaged item, contact us immediately at Customer Service Email:
[email protected] /Phone Number: 063 577 1063 / 063 177 0332 with
photos of the damage.
 Replacement: We will arrange for a replacement or a full refund for defective
or damaged items at no additional cost to you.


5. Refunds
 Processing Time: Once we receive and inspect your return, we will notify
you of the approval or rejection of your refund. Approved refunds will be
processed within 7-10 business days.
 Method of Refund: Refunds will be issued to the original method of payment.
 Restocking Fee: A restocking fee of [Percentage]% may apply to nondefective returns.


6. Exchanges
 Eligibility: Exchanges are subject to product availability. If you wish to
exchange an item, contact our Customer Service team to verify availability
and initiate the exchange process.
 Process: Follow the same steps outlined in the Return Process section. Once
we receive your return, we will ship the exchange item to you.


7. Return to Store
 In-Store Returns: Items purchased online can be returned to our physical
store locations. Please bring your receipt and the original packaging.
 Refunds for In-Store Returns: Refunds for in-store returns will be processed
according to the same guidelines outlined above.


8. Contact Us
If you have any questions or need assistance with your return, please contact our
Customer Service team at:
 Email: [email protected]
 Phone: 063 577 1063 / 063 177 0332
 Address: 3 Caxton Street, Tower Hive Unit 303, Industial West, Johannesburg