Ladybird Enterprises

Standard Returns Policy
At Ladybird Enterprises, we strive for your satisfaction with every purchase. If you’re not completely satisfied, please get in contact with us. We can repair your product on site repair, replace, or issue a credit to your account, subject to the terms outlined below. This policy applies to products purchased directly from Ladybird Enterprises.
Preparing Your Return
To expedite your return process, please ensure the following:
• Package Your Product: Securely pack the product in its original packaging to prevent damage during transit.
• Include All Accessories: Make sure all original accessories and parts are included.
Failure to follow these instructions may delay or even result in the denial of your return request.

1. Returning Unwanted Products
You can return unwanted products under these conditions:
• Condition: The product must be undamaged, unused, and have original labels and stickers attached.
• Packaging: The item must be in its original packaging, which should be undamaged and intact.
• Accessories: All original accessories and parts must be included.
• Return Window: You must log your return within 30 days of delivery or collection.
• Exclusions: Certain products may not be eligible for return.

Note: A collection fee (same as delivery charges where delivery was free collection will be charged depending on item size and area) and a 10% handling fee will apply.

2. Incorrect or Misdescribed Products
If you receive the wrong product or one that doesn’t match its description:
• Notification: Contact us, and we will arrange a free collection.
• Replacement or Credit: After inspecting and validating your return, we will either send the correct product (if available) or credit your account within 10 days.

3. Damaged Products on Delivery
Please contact Shane: [email protected] or 010 880 1858
For products damaged or missing parts at the time of delivery:
• Notification: Inform us within 7 days by emailing [email protected].
• Collection: We will arrange a free pickup.
• Resolution: After inspection, we will repair or replace the product (if possible) or issue a credit or refund as preferred.

4. Defective Products
Please contact Shane: [email protected] or 010 880 1858
If you find a defect in your product:
• Definition: A defect is a significant flaw in manufacturing or characteristics that make the product less acceptable than expected.
• Non-Defects: Issues such as normal wear and tear, misuse, or unauthorized alterations are not considered defects.

Standard Warranty:
• Notification: Please contact Shane on [email protected] or 010 880 1858
• Resolution: We will arrange a technician to assess the appliance and repair, replace on site.

6. Service and Warranty Operating Procedure
• Booking a Service Call: Schedule a service call via:
o Email: [email protected]
o Landline: 010 880 1858
• Job Card: A job card will be created. You and the Service Agent will receive details of the job number.
• Pre-Assessment: If the fault is identified in advance, replacement parts may be sent to the technician to reduce turnaround time.
• Contact and Assessment: We will contact you within 24 hours to schedule the assessment.
• Parts and Dispatch: Any required spare parts will be ordered from our service department and dispatched the same day.
• Nationwide Technicians: We have technicians available across the country.

If you need further assistance, feel free to reach out to us through the provided contact methods.