Degzen

Return Policy Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not entirely happy, we offer a hassle-free return process to make it easy for you to return items and get a full refund or exchange. Eligibility for Returns • Returns are accepted within 30 days of purchase. • The item must be in unused, unwashed, and resellable condition with all original tags and packaging intact. • Some products such as personalized or perishable items are not eligible for return. How to Return an Item 1. Contact Us: To start a return, please email us at [email protected] with your order number, the item(s) you’d like to return, and the reason for the return. 2. Return Authorization: Once your request is reviewed, we will issue a Return Authorization (RA) and instructions for how to return your item. 3. Ship the Item: After receiving your RA, send the item(s) back to us using a traceable shipping method. You are responsible for return shipping costs unless the item is defective or we made an error with your order. Refunds and Exchanges • Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method. • Refunds typically take 5-7 business days to appear on your account depending on your payment provider. • For exchanges, once we receive the returned item, we will send the replacement item free of charge, subject to stock availability. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of receipt. We will provide you with a return shipping label at no cost and offer you a refund or replacement item. Non-Returnable Items The following items cannot be returned: • Personalized or custom items • Gift cards • Perishable items • Health and hygiene items, such as masks or cosmetics Late Returns Returns requested after the 30-day window will not be eligible for a refund or exchange. Contact Us If you have any questions regarding our return policy, please feel free to reach out to our customer service team at [email protected] Thank you for choosing Degzen!