TWIGGY DECOR (PTY) LTD

Return Policy


We would like to ensure that you are completely satisfied with your purchase of our high-quality canvas prints, art prints and wall vinyls. However, we also understand that there may be times when you need to return an item. Our return policy is designed to make the process as easy as possible for you. Below, we provide detailed information on our return policy, including eligibility, the return process, and refunds.

Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Additionally, the item must be returned within 30 days of delivery.

Certain items are not eligible for returns. These include custom-made prints, special order prints, and final sale items.

Return Process
To initiate a return, please email [email protected] with your order number and reason for return.

You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your item is delivered to us safely.

Please note that we cannot accept returns that are shipped to us without a return authorization number or that are shipped after the 30-day return period has elapsed.

Refunds
Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria. If the item is eligible for a return, we will initiate a refund to your original payment method. Please note that we do not refund shipping charges.

Exchanges
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to arrange for an exchange.

Cancellations
If you need to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow the standard return process.

Contact Us
If you have any questions about our return policy or need to initiate a return or exchange, please contact us at [email protected]. We are always happy to help!

Company Profile

Twiggy Decor is a business in the Decor and Wall Art industry.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way an email order.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of TWIGGY DECOR Pty Ltd. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form.

Damage Liability

We only use interior safe premium vinyl, paper, and canvas materials. We do not manufacture the vinyl. We only do the designing, cutting, and preparation of art for our customers. There is the rare case that, when removed, the vinyl damages, peels, leaves residue, or some way affects your wall appearance. TWIGGY Vinyl DECOR assumes no liability for damage or defect to any form of surface including but not limited to: glass, wood, metal, plastic, stone, cement, paint, or flooring.

Multiple Product Orders

For multiple product orders, we will ship all products together. All orders are made to order so we rarely run out of stock. In the event your order includes an item we are out of stock then we will delay shipment until that item is restocked. This normally takes no more than five business days in addition to standard order processing times.

Order Processing & Shipping Policy

Processing - Orders are processed in the order we receive them. Please allow up to ten business days for production of prints and vinyls. Shipping- orders to local areas are shipped with our preferred courier.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to the TWIGGY site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Product Liability

Our vinyl wall decals stick to most smooth, clean, and flat surfaces including painted drywall, glass, and mirror. We cannot guarantee that our decals will stick to surfaces that are highly textured or painted with certain water based (porous) paints and/or matte finishes. User discretion is advised.

Damaged Products

If the customer damages a portion of their decal during installation, we will replace the damaged portion free of charge and the customer will be responsible for a R100 shipping fee. In case the customer damages the entire wall decal then please contact us. Discounted replacements can be authorised at our discretion.


Refund/Cancellation Policy

Refunds will not be given If a product is damaged or lost in transit, however, we will gladly replace the product. Once payment is received for an order the vinyl is produced to the customers specifications.

Orders placed after 06 December will only be processed when we re-open on 14 January 2026.

Customer Privacy policy

Twiggy Decor shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).