Essex Interiors

Return Policy
We value our customers and aim to provide a positive shopping experience. To keep our operations running efficiently and ensure fairness, we have set the following return policy:
1. Overall Policy
All furniture purchases are considered final. We encourage you to make thoughtful and informed decisions before placing an order. In cases where items arrive damaged or with a defect, please refer to the next section for further instructions.
2. Items Arriving Damaged or Faulty
• If your item is delivered with damage or defects, you must notify us within 2 days of receiving it.
• Customers are required to submit clear photos showing the damage or fault to qualify for a return.
• We only accept returns for items that are damaged or defective. Our team may inspect the claim before confirming whether a replacement or repair will be issued.
3. How to Make a Return
• To request a return for a damaged or faulty product, please get in touch with our customer support.
• Once your request is reviewed and approved, we’ll provide you with the next steps for returning the item.
• Unless the issue is due to our oversight, return shipping costs will be the responsibility of the customer.
4. Items Not Eligible for Return
We do not accept returns for the following:
• Custom-made or specially ordered items.
• Items explicitly labeled as non-returnable during purchase.
• Sale, clearance, or discounted merchandise.
5. Restocking Charges
There is no charge for on approved returns.
6. Refund Details
Refunds are only processed for approved returns of damaged or defective goods. Once the item has been received and inspected, refunds will be issued within 14 business days.
7. Contact Information
For any return-related questions, please reach out to us via:
• Email: [email protected]
• Phone: 062 925 7440
8. Policy Modifications
We reserve the right to revise this return