True New Trade & Invest (PTY) LTD

Handling Fee:
A 15% Handling and courier fee will deducted off your refund amount in the following cases:
1) Changed my Mind and return the product with the driver
2) Already received the product and decide to return it
(The box or packaging must be sealed and unopened)

Warranty Coverage :
Candy products carry a full warranty service from the date of original retail purchase, supported by a qualified and committed network of service partners nationwide. Any functional part which fails in normal home use will be repaired or replaced, after a full assessment has been carried out by an Authorized Service Partner, free-of-charge including the part itself and labor costs. Evidence of the purchase (receipt), Model Number and Serial Number are required to obtain a free warranty service
SERVICE TEL : 069 345 5943 EMAIL: [email protected]

Warranty Period:
Washing machines, tumble dryers, dishwashers, wine coolers, and more come with a 3-year warranty. For ovens, hobs, cooker hoods, built-in microwaves, and other kitchen appliances, come with a 2-year warranty. Vacuum cleaners are covered by a 1-year warranty. To ensure your appliance is fully protected, please remember to register it. Please Call 069 345 5943 or E-mail : [email protected] to register

Warranty Exceptions:
Conditions and damages resulting from any of the following cases: • Improper installation, delivery or maintenance (i.e., pump filter cleaning); • Any repair, modification, alteration, or adjustment not authorized by the Manufacturer; • Misuse, abuse, accidents or unreasonable use; • Incorrect electric current, voltage or supply; • Damages due to voltage peaks or lightening; • Improper settings of any control; • Product previously repaired by non-authorized Service Partner. Damage on aesthetic components due to transport and movement (i.e., dents, scratches) are not covered by warranty. Aesthetic components (i.e., handles, lamps, glass, plastics). Light bulbs, water filter, air filter, carbon filter, rubber hoses. Accessories and glass made optional (i.e., shelves, plates). Products used for non-domestic purpose or located in commercial environment (i.e., restaurants, hotels, B&B , hairdressers, laundry shops, butcher shops and garage) will not be covered. Installation cost (i.e., water, power and gas connection). Where a product has been returned due to incorrect information furnished by the dealer regarding the features and use of the product. Assistance or service call to: • Correct any improper installation; • Instruct the consumer on proper product usage; • Transport appliance to the service workshop; • ”Door reversibility”; • No failure found (in case of functional failures claimed by the consumer and not found during technician check, the repair will be charged to the consumer); • Periodic maintenance or the cleaning of water filter, pump filter, and air duct filter; • Removal of transport support or fixation screws; • Settle of feet and setting of gas nozzles.