GOF Furniture

GOF Furniture Return & Warranty Policy
Your satisfaction and peace of mind matter to us.

✅ 6-Month Warranty
All GOF Furniture products come with a 6-month manufacturer’s warranty, covering factory faults and structural defects. Please keep your invoice or proof of purchase, as it will be required for all warranty claims.

Returning Defective or Damaged Products
Inspect on Delivery:
Customers are responsible for thoroughly inspecting all items at the time of delivery before signing the delivery note.

If the item is visibly damaged on delivery:

You have the right to refuse delivery.

Clearly note the damage on the delivery document (e.g. “Product damaged – not accepted”).

The courier will return the product to GOF Furniture.

Please contact us immediately at [email protected] or call 010 447 3688 to report the issue.

If damage is noticed after delivery:

You have 48 hours to report the issue.

Send an email to [email protected] with:

Clear photos of the damage

Your order number and a brief description of the problem

We’ll review your request within 72 hours and arrange for a return, replacement, or repair if eligible.

GOF reserves the right to assess and approve such returns based on the information provided.

Returning Products That Are Not Defective
If you simply change your mind, you may return the product(s) within 7 days of delivery or collection, under the following conditions:

Items must be unused, complete, and in their original packaging.

Products must be in resalable condition.

To request a return:

Email [email protected] with photos of the item(s) and your reason for return.

We will respond within 72 hours to confirm the next steps.

For help, contact us on 010 447 3688.

Note: Return shipping for non-defective items is the customer's responsibility.