GOF Furniture

Returning products that are defective or damaged
It is the Customer’s responsibility to thoroughly inspect all goods upon delivery before signing that the goods have been received.

When a product is delivered damaged:
You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them to GOF. Please contact GOF immediately to report this. You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them to GOF. Please contact GOF immediately to report this.

Damage after delivery:
If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to GOF. In these instances the return / replacement of the product is at the discretion of GOF. We are entitled to request images of the damage products before collection of the products. GOF will always endeavor to solve problems with damaged items as speedily as possible. To log a return online, please email us at [email protected] and attach pictures of the items you wish to return / exchange and give a reason for the return / exchange. Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements Should you require assistance, please contact us on 010 447 3688.
Returning products that are not defective
If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being collected by you or delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging. To log a return online, please email us at [email protected] and attach pictures of the items you wish to return / exchange and give a reason for the return / exchange. To log a return online, please email us at [email protected] and attach pictures of the items you wish to return / exchange and give a reason for the return/exchange. Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements Should you require assistance, please contact us on 010 447 3688.