Obibuys

Return of products or cancellation of service agreements

Obibuys shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within seven days of the date of receipt by you of the products or the conclusion of an agreement to provide services. Exclusions from return of products or cancellation of service agreements

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:

any products and services are acquired by auction;
to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period;
where the price of the products or services depends on fluctuation in financial markets beyond the control of Obibuys;
where the products are personalised or made to the customers specifications;
where the products by reason of their nature cannot be returned;
if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken;
the sale of reading material in whatever form.

Customers obligations on return of products and services
If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within seven days of the receipt of the products or services, the customer shall return to Obibuys or it’s authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by Obibuys or its agents, to the customer as well as a written indication of the customers choice to cancel the transaction.
The customer shall refund to Obibuys all direct expenses incurred by Obibuys or it’s authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by esquire or it’s authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.

Obibuys’s obligations on return of the products and services
Within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services Obibuys or it’s authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to Obibuys as provided for above.
Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.
Full name and legal status of website owner: Obibuys is the trading name and is wholly owned by {Company Name} a company duly incorporated in terms of the company laws of South Africa.

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.