KC Furn

Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (“the CPA”). If you are entitled in law to return goods, then and in line with the CPA, a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

Under no circumstances will we accept returned goods where the consumer has been allowed to inspect the goods before the purchase and subsequently changed his/her mind about the goods; they have damaged the goods in negligence; the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our own or the manufacturer’s instructions, and/or have been subjected to misuse or abuse.

Subject to The following terms, all goods carry an implied warranty by following the Consumer Protection Act 68 of 2008, (“CPA”) which gives the consumer the right to return the defective goods in terms of section 20 of the CPA. Our goods also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on KC Furn to accept the return of unsafe or defective goods within six months of delivery. In the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA, the consumer has the right to return goods to KC FURN if:

.1 The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);

.2 The consumer did not examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and

.3 The consumer has refused delivery of those goods because they were mixed with items that were not ordered, as contemplated in section 19(8).

.4 You are entitled to cancel any sale concluded on this Website (online sales) within 7 days after receipt of the goods and to get a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 14 days from the order date).

.5 In the unfortunate event that your purchased goods become defective, you have to contact KC Furn AT [email protected].

You are entitled to the following option of as per the CPA (after goods have been inspected and assessed):

 5.1 Have such goods repaired

 5.2 Have goods replaced

 5.3 Be refunded the price paid



IF WE FIND THE GOODS TO NOT BE FAULTY, YOU WILL BE LIABLE FOR ALL HANDLING AND SHIPPING CHARGES; FOR THE COLLECTION AND THE RE-DELIVERY OF THE PRODUCT TO YOU. YOU WILL BE LIABLE IF THE GOODS ARE DAMAGED OR FAULTY BECAUSE OF MISUSE, ABUSE OR NEGLIGENCE.