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14 Days Exchange and Refund Policy
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14 Days Exchange and Refund Policy

We will refund or exchange most goods if you return them within 14 days of purchase, provided:
• it is in its original packaging and condition, including all attachments,
• it is unused
Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded at no cost to the end customer. See Repairs and warranties.

Proof of purchase is required in order to process an exchange or refund. The end customer will need to provide their original invoice.
Unwanted Goods
• Unsuitable for purpose
If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to shopafew’s rights in law to charge you for use and to get the goods fit for re-stocking, shopafew will give you a refund

You may bring the item back to the store for an exchange. Promotional free or bundled items that were part of a purchase must also be returned.
Gathering of Personally-Identifying Information
Certain visitors to Shopafew’s websites choose to interact with Shopafew in ways that require Shopafew to gather personally-identifying information. The amount and type of information that Shopafew gathers depends on the nature of the interaction.
Defective or Damaged Goods
If your goods turn out to be defective within the first 6 months after you received them from us, shopafew will repair them, replace them or give you a refund. Products may be returned to the nearest store. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be.
This is important as it determines whether the goods may be repaired, replaced or refunded. Accordingly, shopafew reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. Shopafew may arrange for the assessmentIf your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, shopafew will decide whether you have a valid claim and if so, whether to repair or replace. If the goods become defective once the manufacturer’s warranty has expired, shopafew can arrange to repair them. No repairs will be done without approving a quotation first. to take place at your home in the case of large products.
Refunds
Once shopafew have assessed a returned item, we will approve a refund.
Products may be returned to your nearest store or we can help you to arrange a third party courier. The courier service will be charged at the going rate for your area and Product specifications. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, shopafew reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. Shopafew may arrange for the assessment to take place at your home in the case of large products.
Repairs and Warranties
If you have purchased a Product which is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods.
After the 6 months’ statutory warranty has expired, some Products have an extended warranty. These warranties are usually stated in the Product brochure, and may be subject to the manufacturer’s specific terms and conditions.
The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
Damage caused by lightning or power surges
Damage caused by misuse or abuse to the goods
Goods used for a purpose other than the purpose for which they were manufactured
Goods used contrary to their instruction manuals
Accidental damage