Designer Concepts

All Items Come With A 3 Month Exchange Warranty, Warranty is on the structure of the product and does not cover any damages occurred during delivery.

Please note for items to be exchanged they need to be in there original packaging and in the condition they were received in.

Shipping Money is non refundable.

We are not responsible if the item does not fit in your place or any damages that are caused by trying to fit the item in. We are not responsible of any loss or damages of property.

Please note that items that do not carry a warranty will be on the item description.

We are not responsible for any third party installation that are done on products. Please note that no returns or refunds will be done on generators not installed by a qualified Electrician and a certificate not produced for installation.

Please note on all failed deliveries or returns the client is held responsible for Shipping Charges.

Any returns collected by us will be charged to the client and this amount can vary depending on the item.

Please note all delivered items have up to and only 5 days to query that something is wrong with the item

Client will be charged for delivery of the item and will also be charged for the pick up of the item. Please note that these charges may differ from the original paid Shipping Price. If the charges do differ the client will be sent both the delivery charge and collection charge invoices from the courier.

Please note the item should be put back into its original packaging if this can not happen it should then be wrapped securely as the client will be held responsible if any damages occur.

Once the item is collected it will go into evaluation, this is a 3 day process... Any damages found after the evaluation is done, the client will be held responsible for it and will be charged accordingly.

If the item is deemed to be unsellable the client will not be refunded and will be responsible to collect the item from us.

Please note no claims can be made for damages after the item has been assembled, The client should inform the store of the damages before assembly.

Please note it is the clients responsibility to check all assembled items when they are delivered no claims can be made after the delivery has been done.