LiteSource

1.1. Returns of goods supplied in accordance with the purchaser's order can only be accepted with our consent. Any returns must be initiated within 10 calendar days from the date of delivery.

1.2. To request a return or exchange, please contact our our customer service team at (011) 704-0360 (9am to 4pm weekdays) or email us at [email protected]. Our customer service team will guide you through the return process and provide you with the necessary instructions.

1.3. Returns must meet the following criteria:
-The returned item(s) must be in their original condition, unopened, and unused.
-The returned item(s) must be accompanied by the original packaging and any included accessories or documentation.
-The return must include a copy of the original proof of purchase.

1.4. In the event of a return or exchange, the Purchaser is responsible for arranging and covering the expenses associated with the return shipment, including any handling or delivery fees charged by suppliers and ourselves. Please ensure that the returned goods are securely packaged to prevent damage during transit.

1.5. We do not accept returns of items that have been correctly delivered and are in good working order more than 10 days after the date of delivery. We encourage you to thoroughly inspect and test the products upon receipt to ensure their satisfactory condition.

1.6. In the event of a warranty claim please contact us before returning the item. Warranties are covered by the manufacturers of the items and can normally be handled directly. LiteSource will assist with warranty claims and monitor the claim process.