China Mall Online

Our goal is to see our customers happy and satisfied with their purchase. If you're not completely happy, we are here to assist you with returns and exchanges based on the conditions below.

RETURNS

If you receive a damaged or defective product, it must be reported to us within 48 hours of delivery, along with images of the damaged product and packaging.

Guidelines for Returns:

The product is damaged or defective.
The product differs from the description on the website.
The product is delivered with missing parts or accessories.
Wrong item delivered.
Return Conditions:

If the product is defective or damaged, the customer must inform us within 48 hours of delivery.
If the customer changes their mind and wishes to return a product that is not damaged, they must inform us within 7 days of receiving the order. The customer is responsible for returning the item in this case.
All items must be returned in their original condition with price tags, user manuals, warranty cards, original accessories, and the manufacturer's box or packaging as delivered.
The invoice must be available.
Steps to Follow When Returning a Product:

The customer must inform us via email within 7 days of receiving the order.
The invoice for the purchase must be provided.
The product must be unused.
For defective or wrong items, we will arrange a reverse pickup. Our courier partner will collect the product within 2-4 business days.
The customer must pack the product in its original packaging and attach the invoice.
Once the pickup is done, the product will be sent to us by our courier partner.
After receiving the product, a quality check will be conducted by our team within 3 business days.
If the product is found to be damaged or defective, we will try to arrange a replacement depending on availability.
Other Terms & Conditions:

Products purchased under clearance sales are not covered under the returns policy.
If the customer changes their mind, they must return the item at their own cost. We only collect items if they are defective or if the wrong item was delivered.