Pacific Solar

Thank you for choosing Pacific Solar for your energy needs. We are committed to providing high-quality products, and we stand behind the performance of our batteries. This Returns Policy outlines the procedures and guidelines for returning Pacific Solar batteries covered by our 10-year warranty.

1. Warranty Coverage:
Pacific Solar offers a 10-year limited warranty on its batteries. This warranty covers defects in materials and workmanship, as well as a guaranteed performance standard. Please refer to the original warranty documentation provided with your purchase for specific details on coverage.

2. Eligibility for Returns:
To be eligible for a return under warranty, the following conditions must be met:

The product must be within the warranty period.
The issue must be due to a manufacturing defect or failure.

3. Initiating a Return:
If you believe your Pacific Solar battery is eligible for a return under warranty, please follow these steps:

Contact Pacific Solar Customer Support at [email protected] to initiate the return process.
Provide proof of purchase and any relevant details regarding the issue.

4. Inspection and Evaluation:
Upon receiving your return request, Pacific Solar will evaluate the issue to determine if it falls within the warranty coverage. This may involve providing additional information, conducting remote diagnostics, or, if necessary, arranging for a physical inspection.

5. Return Authorization:
If your return is approved, Pacific Solar will issue a Return Authorization (RA) number. This number must be marked on the returned product and all accompanying documentation.

6. Shipping Instructions:
Follow the shipping instructions provided by Pacific Solar Customer Support when returning the product. Ensure that the product is securely packaged to prevent damage during transit.

7. Warranty Remedies:
If the return is approved and the issue is covered by the warranty, Pacific Solar will provide one of the following remedies:

Repair of the product.
Replacement with a new or refurbished product.
Refund of the original purchase price.

8. Exclusions:
The warranty does not cover damage or issues caused by:
Improper installation or use not in accordance with Pacific Solar guidelines.
Unauthorized modifications or repairs.
Acts of nature, accidents, or other external causes.
9. Customer Responsibilities:
Customers are responsible for the cost of shipping the product to Pacific Solar for inspection and repair or replacement. Customers must follow the return process outlined in this policy to ensure a smooth and efficient resolution.

10. Contact Information:
If you have any questions or concerns about our Returns Policy, please contact Pacific Solar.

Pacific Solar reserves the right to update or modify this Returns Policy at any time without prior notice. Please check our website for the most current version.

Thank you for choosing Pacific Solar.