Karcher (Pty) Ltd

Return, Refund & Warranty Process:

9.1 If you return a Product to us:
(a) Because you have cancelled the Contract between us within seven days (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, and within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
(b) For any other reason (for instance, because you have notified us in accordance with clause 19 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of any refund due via phone or e-mail within a reasonable time period. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. If we opt to refund the price of a defective Product under clause 10.2, we will refund the price of the Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.


9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


9.3 As there is a flat charge for delivery we will not refund delivery charges where you only return part of an order. This clause is applicable in all cases except for warranty claims.


9.4 If you choose for us to make a refund, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation.


9.5 Refunds will only be processed once proof of return in the form of a waybill is provided to our customer care department at: [email protected] or on 0860 KARCHER (0860 052 7243).

10. WARRANTY


Contact the customer care department to arrange for a warranty claim:
[email protected] or on 0860 KARCHER (0860 052 7243).
Our business hours are Mondays to Thursdays from 8:00 to 16:30 and Fridays from 8:00 to 16:00.

10.1 Content and Scope of the Warranty
Karcher (Pty) Ltd hereby warrant that the appliance is free from defects in material and workmanship under normal use and service for a period of 12 or 24 months depending on the model purchased.
The warranty period is valid from the date of purchase subject to the following conditions:
a) This warranty shall not affect those rights vis-à-vis the seller, secured by law and by contract, which belongs to the customer in his identity as consumer and purchaser.
b) Any faults of material or manufacture which emerge within the warranty period shall (except in cases of the sort specified under point 4) be eliminated or corrected by the Kärcher Customer Service Department, or by an authorized service partner of Kärcher, free of charge – either by repair or by replacement of the machine/parts of the machine in question, whichever Kärcher shall judge to be appropriate.
c) Any machines or components of machines which are replaced by new components shall become the property of Kärcher.
d) The present warranty comprises no right to claims for damages against Kärcher which extend beyond the rights specified therein.
e) The present warranty constitutes no basis for a right of rescission from the purchasing agreement/sales contract or for a reduction of the purchase price.
f) All payments, services, and other benefits which the purchaser shall have received from the seller as a consequence of the latter’s liability under the product guarantee shall be imputed to the warranty.
g) The removal of the serial number sticker from the appliance will render this undertaking null and void.
h) Machine needs to be sent complete with all its accessories to ensure proper testing and troubleshooting.
i) Please, note that our repair turnaround time is 21 working days from date of written correspondence; whereby the customer informs Kärcher that a machine needs to be collected for assessment. The customer will be sent a pick up request document where they will need to provide details of the problem with the machine as well as the collection address where the machine is to be picked up from.
j) The assessment will be completed within 10 working days, and written feedback will be provided to the customer within this time frame.

10.2 Term and Period of Warranty
a) The period of the warranty shall begin from the date of invoice.
b) The following warranty terms apply to:

Pressure Washers K1 to K3 12 months
Pressure Washers K4 to K7 24 months
Wet & Dry Vacuum WD 1 to WD 6 12 months
All Floore care 12 months
All Steamers 12 months
Repairs 3 months

c) Neither the delivery of new machines, or parts of machines, in fulfilment of warranty commitments, nor improvements to machines made free of charge during the warranty period, shall have as a consequence an extension of the original warranty period nor a recommencement of said warranty period from the time of said delivery/improvement.

10.3 Necessary Preconditions for Claims Made Under Warranty
a) Original proof of purchase to be presented along with your webshop invoice order number.

10.4 Cases Not Covered by the Warranty
In cases where the following examples are found, or where signs are detectable on the machine that one or more of the following might have been the case, no rights or claims exist under the present warranty:
a) The use of the machine for a purpose contrary to its intended purpose.
b) Improper operation of the machine.
c) The setting-up of the machine in an improper position or its installation by an unauthorised third party.
d) External influences exerted on the machine, such as vandalism, natural catastrophes, environmental influences, fire, weather-related influences, or other natural phenomena.
e) Contact with materials against which the machine is not resistant.
f) The use of the machine with attachments not manufactured by Kärcher or previously authorised by Kärcher, and/or the installation of spare parts not manufactured or authorised by Kärcher.
g) Insufficient maintenance.
h) The following wear and tear components and attachments are not covered by the warranty:
i. High pressure and low pressure seals in the high-pressure pump.
ii. Oil seals.
iii. Trigger guns, high-pressure hoses and nozzles.
iv. Pump sets.
v. Non-return valves, low-pressure valves and high-pressure valves.
vi. Chemical injectors and strainers used in foaming attachments.
vii. Vacuum motors are not covered if debris, hair or foreign objects are found lodged in the turbine.
viii. Electrical components such as micro switches, electric motors and switches.
i) The carrying-out of installations, repairs, or refurbishing on the machine in question by a third party not authorised for such work by Kärcher.
j) The use of the machine with cleaning agents which have not been approved for use by Kärcher.
k) Improper voltage, sudden voltage spikes or power fluctuations in the electrical supply.
l) Not adhering to the correct extension cable requirements such as maximum length and correct cross section.

10.5 Transfer of Warranty Rights and Period of Limitation Thereon
a) If a Kärcher machine is sold within the warranty period, the warranty rights in question, in the form in which they exist (as per No. 10.2 b) of the present Conditions) at the point in time of the sale, shall pass over along with the right of property in the machine, to the new owner thereof.
b) Claims under the present warranty in respect of a fault or defect discovered during the warranty period may only be asserted up to, and not after, the point in time when the warranty period ends.