Light Market

Our Customer Returns and Refunds Policy aims to ensure your satisfaction with your purchase. You have the option to return the product to us for a refund, credit, or repair/replacement, subject to the following terms and conditions.

Introduction:
We adhere to fair trading practices and consumer protection laws. This policy outlines the circumstances under which you can return goods to us, including reasons for return, return period, and rights and duties regarding returns.

Seven Day Returns Policy:
Unwanted goods can be returned within 7 days, provided they are undamaged, unused, in original packaging with labels, and not missing any accessories. Some goods are excluded from the 7-day return period. A 15% handling fee may apply, and we reserve the right to refuse returns for damaged or incomplete items.

Defective Goods:
We strive to provide high-quality products without defects. Defects are defined as material imperfections that make a product less acceptable than expected. Goods carry a minimum 6-month warranty. Defective goods within this period will be repaired, replaced, or refunded. Beyond 6 months, repairs or replacements may be offered based on manufacturer warranty.

Returns Process for Defective Goods:
If you suspect a defect, return the goods promptly and discontinue use. We will investigate and communicate our findings within 14 days. Follow instructions to log your return.

Proof of Purchase:
Proof of purchase may be required for return verification.

Refunds:
Refunds will be made in the same manner as the original payment. Provide accurate banking details in writing.

Warranties:
Goods are covered by a 6-month warranty, which may involve repair, replacement, or refund based on evaluation by Light Market / Electro Gadgets. We are not responsible for damage or loss resulting from product misuse or external factors.

Online Purchases:
Online purchases follow the 7-day returns policy and carry a 6-month warranty. Notify us within 7 days if products are damaged or missing parts.

Charges:
Returning defective products without accessories may result in a partial or refunds. Shipping and restocking fees may apply. Inspection and evaluation may be necessary before refunds are processed.

Returns:
Goods must comply with terms and conditions. Follow specific instructions for online or in-store returns.

ONLINE RETURNS: Email the following information to [email protected] - Name & Surname - Contact Details - Order number - Product to be returned - Reason for Return


Visit our website www.Lightmarket.co.za for full & conditions as well as our full returns policy.

In case of a refund, all shipping costs will be the responsibility of the customer. Once the marketplace seller approves the return, Leroy Merlin will promptly process the refund and allocate it accordingly, as outlined in our returns policy.