Appetite SA

Incorrect item delivered
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. Please notify us within 7 days (the sooner the better) by contacting us at [email protected].
However, should we accidentally deliver the wrong product to you or if the product is not as described on the website, or is missing any parts:
• Please do not remove the product from its original packaging or any of the stickers or labels.
• Notify us as immediately and we will collect the product from you at no charge.
• Arrange a collection date to collect the item delivered at no charge.
We will at your choosing:
• deliver the correct item to you as soon as possible (if available); or
• send you a voucher for the purchase price of the product; or
• issue a refund (using the same method of payment you originally used for the purchase).
o Please note that a refund is not available if the item was received as a gift.
Goods arrived damaged
If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by contacting us at [email protected].
We will require the following information to assess where in the delivery process the damage may have occurred:
• photograph of the outer box (including whether it has a Fragile sticker or not);
• photograph of the inside of the box, including the inner packaging; and
• photograph of the damaged item.
If necessary we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
• replace the product (if available); or
• issue a refund (using the same method of payment you originally used for the purchase).
o Please note that a refund is not available if the item was received as a gift.

Change of Heart
We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our products in their new and unopened condition and in their original packaging within 14 days of delivery for a refund. Please see below for information in how to return an item, how to package the return . Please contact us at [email protected]. In the case of sudden change of heart, the cost of shipping will not be covered by Appetite SA.

How to return an item – For incorrectly delivered items and goods arrived damaged
There are different methods of returning an item - these methods are further explained when logging a return. All the methods are processed free of charge.
• You may drop off the item at Appetite SA’s head office, address: Warehouse 1, Sterling Industrial Park Cnr Sterling &, Samrand Ave, Olievenhoutbosch, Centurion, 0187.
• The item will be collected from you. The pickup date will be confirmed once the return has been logged.
How to package an item you want to return for - For incorrectly delivered items and goods arrived damaged
The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.