Fancy Artwork

At Fancy Artwork, we want to ensure that you are completely satisfied with your purchase of our high-quality canvas prints. However, we also understand that there may be times when you need to return an item. Our return policy is designed to make the process as easy as possible for you. Below, we provide detailed information on our return policy, including eligibility, the return process, and refunds.

Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Additionally, the item must be returned within 30 days of delivery.

Certain items are not eligible for returns. These include custom-made prints, special order prints, and final sale items.

Return Process
To initiate a return, please email [email protected] with your order number and reason for return. We will provide you with a return authorization number and instructions for returning the item.

You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your item is delivered to us safely.

Please note that we cannot accept returns that are shipped to us without a return authorization number or that are shipped after the 30-day return period has elapsed.

Refunds
Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria. If the item is eligible for a return, we will initiate a refund to your original payment method. Please note that we do not refund shipping charges.

Exchanges
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to arrange for an exchange.

Cancellations
If you need to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow the standard return process.

Contact Us
If you have any questions about our return policy or need to initiate a return or exchange, please contact us at [email protected]. We are always happy to help!