Soleil Africa

Refund Policy

Thank you for shopping at Soleil Africa!

We offer refund within the first 10 days of your purchase, if 10 days have passed since your purchase, you will not be offered a refund of any kind.

Eligibility for Refunds

- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of
purchase.
- Only regular priced items may be refunded, sale items
cannot be refunded.
- Items sold Voetstoots (as is) will not be refunded

- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges
Soleil Africa does not offer any exchanges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping

Please do not send the product back to the manufacturer. You must log your request for a refund by sending an email to [email protected] and further details on where to send the item to will be provided.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note, we cannot guarantee that we will receive your returned item. If unreceived the refund will not be processed. However, once received, the refund will be processed in accordance with our returns policy.

We are committed to a seamless and pleasant shopping experience.