ePartMasters

From here on, PartMasters Ecommerce(Pty) Ltd is referred to as ‘ePartMasters’ and the individual or CC or Company who purchases or intend to purchase goods and services from ePartMasters is referred to as ‘Customer’. The terms and conditions set out must be read and understood together with all its tables, schedules, addendum, and appendices.
ePartMasters will accept all orders. However, ePartMasters will not be responsible for any errors or misunderstanding occasioned by customer’s failure to make the order in writing.
All goods return must be in its original packaging, not damaged in any way, with warranty seal intact and in a working and resalable condition. For laptop screens returned by customer intended for credit, they must be in their original condition. i.e. with all plastic protectors in place; free of rusts, tape residue, scratches and finger marks on all surfaces; mounting brackets/plates and external circuit boards must be in their original position and not bent in any way.
No goods returned after 7 days from date of purchase from ePartMasters will be accepted.
All shipping fee and delivery cost spend on the returning of goods shall be the responsibility of the customer.
Resalable Items
• If the item is within the 7-day return period and in a resalable state, it can be exchanged for a new unit, subject to availability.
• If the item is within the 7-day return period and in a resalable state, the Ecommerce site may be informed to issue a refund to the customer via the seller’s portal.


Non-Resalable Items

• The item needs to be within the 6-month warranty period.
• It must be returned to the supplier for testing and replacement.
• The sales consultant/sales representative must provide to the Ecommerce site about the outcome of the evaluation.


Warranty
1. All warranty periods are calculated from the date of our invoice.
2. Items received from customers exhibiting any of the following conditions are NOT eligible for warranty:
a. Serial number labels removed, damaged or defaced.
b. Warranty seal broken or tempered with.
c. Any damage to the item:
i. Caused by negligence or not following instructions in the user manual
ii. Broken or dented casing or any other signs of physical abuse or misuse
iii. User induced damages to the internal components of item as the result of tampering or modification
iv. Acts of God such as lightning damage, flood, storms, etc.
v. Liquid damage
vi. Insect infestation
d. In the case of laptop battery failing to charge or dead completely as a result of over discharging.
3. Please refer to the table below which outlines warranty periods on the different product categories:
Laptop AC adaptor 6 months
Laptop battery 6 months
Laptop LCD panel 6 months
Laptop keyboard 6 months
4. All faulty goods returned under warranty will be, either exchanged for a replacement unit, or repaired to a working and saleable condition. Under no circumstances such returned item will be credited.
5. Customer is responsible for returning the item in the condition it is received and bare the cost of shipping to ePartMasters' office premise for warranty claim.