A2Z Collections

A2Z / CyberDeals will only accept returns in accordance with this policy, the Consumer Protection Act 68 of 2008, the Electronic Communications & Transactions Act 25 of 2002 and any other applicable law. Our standard warranty policy as well as our returns page on our website.
11.1 Items may only be returned if they are faulty, damaged on arrival, incorrectly delivered or where the customer changes their mind within the parameters set out below and as set out in the Consumer Protection Act 68 of 2008.
11.2 Once a customer informs A2Z / CyberDeals of a return, it is the customer’s responsibility to ensure that the item is returned within 10 days after the first contact was received.
11.3 All returns need to be in original packaging, with all original accessories, parts and documentation unless otherwise agreed upon. The customer is responsible for packaging the return so as to avoid being damaged in transit.
11.4 No items may be returned without prior written authorisation from A2Z / CyberDeals. A2Z / CyberDeals will not be liable for any items lost in transit to A2Z / CyberDeals or items incorrectly handed over to couriers not instructed by A2Z / CyberDeals where no prior written authorisation has occurred. The customer will be liable for courier charges of return items incorrectly handed over. A2Z / CyberDeals will issue a returns form or returns authorisation number where needed once the return has been authorised, which needs to accompany the return. The absence of this form or returns authorisation number may lead to a return not being processed, for which A2Z / CyberDeals will not be held liable.