Learn Base Pty Ltd

Delivery Policy:
Delivery Areas:
We currently deliver within South Africa. For international deliveries, please contact our customer support.

Delivery Time:
Delivery times may vary based on your location. You will receive a confirmation email with tracking details once your order is dispatched.

Delivery Charges:
Delivery charges are calculated at checkout and are based on your location. Check your order summary for the exact delivery cost.

Delivery Partners:
We partner with reputable courier services to ensure timely and secure deliveries.

Order Confirmation:
After placing an order, you will receive an email confirmation with your order details. Please review this information carefully.

Returns Policy:
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within seven (7) days of receiving the product. We will arrange for a replacement or refund.

Change of Mind:
We accept returns for items if you change your mind within 14 days of receiving the product. The item must be unused, in its original packaging, and in resalable condition. Return shipping costs are at the customer’s expense.

Refunds:
Refunds will be processed within seven (7) days after receiving the returned item. The refund will be issued using the same payment method used for the original purchase.

Cancellations:
If you wish to cancel an order, please contact us immediately. If the order has not been dispatched, we will process the cancellation and issue a full refund.

Return Process:
To initiate a return, contact our customer support team at [email protected]. Please provide your order number and details of the issue.

Contact Information:
Customer Support:
Email: [email protected]
Phone: +27658818699

Office Address:
JSL Building 225 Pretorius Street, Pretoria Central, 0002