UpperEdge

RETURNS & REFUNDS:
1.
The following Products cannot be returned:
1.1.
items purposefully damaged or not used in terms of the Product’s user manual; and
1.2.
items that are likely to deteriorate or expire rapidly.
2.
Products that are not defective (ie “change of mind”) may be returned to us at your cost within six months from the date of purchase for a refund or an exchange provided that:
2.1.
you have the original proof of purchase;
2.2.
the Product is unused;
2.3.
the Product is in its original packaging;
2.4.
the Product is in a saleable condition; and
2.5.
we reserve the right to charge you a restocking fee in the event that the packaging has been damaged.
3.
In the unlikely event that the Product you purchase is defective you may return the Product within six months of the date of purchase.
3.1.
If you return a defective Product that meets these requirements, we will gladly replace, refund or repair the Product.
3.2.
We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products.
3.3.
If the Product you are returning is defective or broken, please provide us with pictures of the damage before sending it back and we will advise the way forward.
3.4.
If goods need to be sent back to Upper Edge it will be at your cost – which will be refunded once the evaluation of the products confirms they are defective.
4.
If you purchase the Products online, in terms of section 44 of the ECT Act you are entitled to cancel, without any reason and without any penalty within 7 days. Goods must meet the criteria in 2 above.
5.
In the event of a Product return, we may request your personal information, as well as the reasons for the return. The collection and processing of your personal information will be done in accordance with our Privacy Policy.
6.
How to return goods: Make contact with Upper Edge via email on [email protected] and await return instructions.