Doors Delivered

If you're not entirely pleased with your online purchase, reach out to us within 30 days to initiate a return or exchange, qualifying you for a full refund. If the wrong product arrives, or if your product arrives with visible damage, parts missing/stolen etc., please ensure you mark this as such on the delivery note and take pictures and reach out to us as soon as possible. Please do not sign goods as unchecked, as your signature is acceptance of the goods being in good condition and will cause a claim to be rejected.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Beyond the 30-Day Window: Regrettably, we cannot offer refunds or exchanges after this 30-day period, so we encourage you to inspect and ensure the product meets your expectations soon after receiving it.

Eligibility for Refund or Exchange: To be eligible for a refund or exchange, please return the product in its original, unmarked packaging, including all accessories, labels, manuals, and documentation that came with it. If you return an unopened item in its original box, we'll provide an exchange or refund, deducting any shipping charges (excluding the initial shipping costs). Any damages to packaging may be charged for.

Refunds Process: Once we receive and inspect your returned item, you'll receive an email notifying you of its status. If your request is approved, your refund will be processed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions to Refunds: In certain cases, we may not grant refunds for products with obvious signs of use, items not in their original condition, or items damaged or missing parts for reasons not due to our error. Additionally, refunds will not be issued for items returned more than 30 days after delivery.

Shipping Costs: Unless the item is defective, you are responsible for the shipping costs when returning an item. These costs are non-refundable, and any return shipping expenses will be subtracted from your refund. We recommend using a trackable shipping service as we cannot guarantee the receipt of your returned item.