Litex Lamps

Returns Policy
1. Returns Process
Please return your items in the original packaging in which your order was delivered.
The courier will collect the package from the address you supplied within 2 – 4 working days.
Litex Lamps reserves the right not to refund a returned product if the product is returned without its original protective packaging and not safely packed in a delivery box.

2. Returning non-defective products
You are entitled to return any purchase concluded on leroymerlin.co.za within 30 days of the product(s) being delivered. A courier collection fee of R130 will be levied.

3. Returning Defective Products
3.1 General warranty:
If within 12 months of delivery of a product, you find that the product is faulty, or not legally or reasonably durable (based on the circumstances and product type) (“defective”), Litex Lamps will arrange to collect such product so that it can be inspected by the Litex QA team. If the product is subsequently found to indeed be defective, you are entitled to either:
(a) be fully refunded or
(b) have the product replaced
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having the item be redelivered to you via courier.
A product is not defective and you will not be entitled to any, replacement or refund under the general warranty above if:
(a) the faults/damage are a result of normal wear and tear;
(b) damage arose from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

4. Returning Incorrect Products
Litex will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the website.
However, should Litex deliver the incorrect product(s) to you in error, please do not remove the product from its original packaging. Litex will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible, at no charge to you.