Catalyst Co

Return Policy

We want you to be satisfied with your purchase! If for any reason you're not completely happy, you can return your item within 7 days of delivery.

Important Details:

- Returns are accepted within 7 days of delivery
- Customer is responsible for return shipping costs (courier fees)
- Items must be in original condition with all tags and packaging intact
- Electrical products are exchange-only (defective or damaged items will be replaced with a new one)


Procedure:

1. Contact us via email [email protected]
2. ⁠to initiate the return process
2. Provide your order number and reason for return
3. Ship the item back to us at your expense (courier fees apply)
4. Once received, we'll process a exchange within [7 days ]

Exceptions:

- Electrical products are not eligible for returns, only exchanges for new ones
- Items damaged due to customer error or misuse will not be accepted for returns or exchanges

Note:

- Please carefully review our return policy before making a purchase
- By completing a purchase, you acknowledge agreement with our return policy