David Jones Southern Africa

Our returns policy is designed to ensure that you have the best shopping experience possible!Any item purchased from David Jones Southern Africa can be returned for an exchange or full refund. You can return any defective purchases to us within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, still have all tags (authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) and in the same condition that you received it. Please retain the original packaging as well.
We, unfortunately, do not allow returns for Gift cards.
If the item you are returning was a gift, then the details and confirmation from the original purchaser are required.
Please note that any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return. Also, note that any item that is returned more than 30 days after delivery will also not qualify for a free return.

LARGE BAGS
Please note that large luggage bags will only qualify for a free return if the bags have a defect.
INTERNATIONAL ORDERS
International orders will also be eligible for returns and refunds but the shipping costs will be the responsibility of the customer. We, unfortunately, cannot offer free returns to our international shoppers at the moment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 working days from the day the item is received.
NB: We only refund for the price of the bag and do not refund the shipping fee. The shipping fee will only be refunded if the product was sent to you in defective or damaged state.