Light Switches

Returns in case of damaged or defective products:

Damages and issues

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the case of damaged or defective products, Light Switches will arrange collection free of charge. Light Switches must be notified by the customer within 30 days of delivery.

Please note that our warranty does not cover damage caused by improper installation, use or care of the product, or natural wear and tear. All Light Switches, lighting products and sockets must be installed by a certified electrician. Additionally, this warranty is valid only for the original purchaser and cannot be transferred.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please e-mail [email protected] within 30 days of delivery for an exchange.

Changed your mind?

In the case of buyers remorse or unwanted items, Light Switches will arrange collection from the customer and will attract a charge of R120.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please e-mail [email protected] within 7 days of delivery for a full refund or exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Warranty:

Thank you for choosing Light Switches for your lighting needs. We are confident in the quality of our products and want you to feel completely satisfied with your purchase. Therefore, we offer the following warranty:

For indoor and outdoor light fixtures, switches and sockets, we provide a one-year limited warranty from the date of purchase. This warranty covers any defects in materials and workmanship under normal use and service. If a defect is found within the warranty period, we will repair or replace the fixture at no charge to you.

Please note that our warranty does not cover damage caused by improper installation, use or care of the product, or natural wear and tear. All Light Switches, lighting products and sockets must be installed by a certified electrician.

Additionally, this warranty is valid only for the original purchaser and cannot be transferred.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.