PhokaTolo Trades
Return period
Shop752: 7 days from delivery date
UOnline: 30 days from purchase date
General: Up to 6 months from purchase date for a refund or exchange
Eligibility
Items must be unused, undamaged, and in their original packaging
Items that require assembly or mounting are not eligible for return
Customized or personalized items are not eligible for return
Special order items are not eligible for return
Fees
A handling fee may be applied to damaged returns
A restocking fee may be applied if the packaging is damaged
The customer is responsible for the cost of delivery and collection
Refunds
Refunds are processed within 7 working days and applied to the original method of payment
If a refund is not received, check the bank account and contact the credit card company
Contact
For questions about returns, contact the customer service team.
Silvertondale 0-5KM | Standard |
Silvertondale 10-15KM | Standard |
Silvertondale 15-20KM | Standard |
Silvertondale 5-10KM | Standard |
Lansdowne 0-2.5KM | Standard |
Lansdowne 2.5-5KM | Standard |
Lansdowne 5 - 7.5KM | Standard |
Lansdowne 7 .5 - 10KM | Standard |
EASTERN CAPE Main Hub | Standard |
EASTERN CAPE Regional | Standard |
EASTERN CAPE Remote | Standard |
EASTERN CAPE Township | Standard |
FREE STATE Main Hub | Standard |
FREE STATE Regional | Standard |
FREE STATE Remote | Standard |
FREE STATE Township | Standard |
GAUTENG Main Hub | Standard |
GAUTENG Regional | Standard |
GAUTENG Remote | Standard |
GAUTENG Township | Standard |
KWA ZULU NATAL Main Hub | Standard |
KWA ZULU NATAL Regional | Standard |
KWA ZULU NATAL Remote | Standard |
KWA ZULU NATAL Township | Standard |
LIMPOPO Main Hub | Standard |
LIMPOPO Regional | Standard |
LIMPOPO Remote | Standard |
LIMPOPO Township | Standard |
MPUMALANGA Main Hub | Standard |
MPUMALANGA Regional | Standard |
MPUMALANGA Remote | Standard |
MPUMALANGA Township | Standard |
NORTHERN CAPE Main Hub | Standard |
NORTHERN CAPE Regional | Standard |
NORTHERN CAPE Remote | Standard |
NORTHERN CAPE Township | Standard |
NORTH WEST Main Hub | Standard |
NORTH WEST Regional | Standard |
NORTH WEST Remote | Standard |
NORTH WEST Township | Standard |
WESTERN CAPE Main Hub | Standard |
WESTERN CAPE Regional | Standard |
WESTERN CAPE Remote | Standard |
WESTERN CAPE Township | Standard |
Corporate Name | Phokatolo Trades PTY LTD |
Identification Number | 2024/163672/07 |
Address |
19343 Calcite Street, Braamfischer Ext 14 Soweto 4000 Soweto |