Ntane Entities and Projects

Returns Policy for Online Purchases
Cancellations / Change of Mind / Returning Non-Defective Items
• You can cancel your order or return non-defective items within 7 days of delivery if the items are unused, unassembled, and in original packaging.
• Email [email protected] with pictures and reasons for the return or cancellation.
• Handling fees: Minimum 5% will be deducted from the refund/credit.
• The customer bears the delivery and collection costs for non-defective items.
• For orders with free delivery promotions, the cost of initial delivery and collection (equivalent to the delivery fee to the customer’s area) will be deducted from the refund.
• The right to cancel or return does not apply to custom-made or personalised items.
• If the order has been processed but not delivered, the customer will be responsible for return costs and handling fees.
• According to Section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, the consumer has a 7-day cooling-off period to cancel the transaction without penalty. However, the consumer is liable for the return costs if the goods were dispatched during this period. The cost includes the dispatch/delivery fee for the initial order and a return fee equivalent to the delivery charge in your area, along with any applicable handling fees. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded.
• Refunds for cancellations or returns will be processed within 30 days of the cancellation date.
• If the original packaging has been discarded, it is the customer’s responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at Ntane Entities and Projects’s discretion.
• Ntane Entities and Projects reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded. Return of such products could carry charges at Ntane Entities and Projects’s discretion.
• If you paid for the products to be assembled, assembled items cannot be returned.
• Quality control inspection can take up to 3 working days.
• Due to hygiene reasons, linen and mattresses cannot be returned once used/opened.
• For Click and Collect orders, it is the customer’s sole responsibility to return the item to the collection point. Ntane Entities and Projects will not be liable for any return costs.