Modern Sleep

At Modern Sleep, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we strive to make this process as easy as possible. Please read our policy below to understand the terms and conditions for returns and exchanges:
Returns:
1. Eligibility for Return:
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o Products must be returned within 30 days of purchase.
o Items must be in their original packaging and in unused, undamaged condition.
o Proof of purchase (such as a receipt or order confirmation) is required for all returns.
2. Non-Returnable Items:
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o OUR Custom-made or special-order products.
o Items that have been used or damaged due to misuse or improper care.
o Clearance or sale items.
3. Return Process:
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o Once the return request is approved, you can arrange for the product to be returned via courier or drop it off at our designated location.
o Please note, return shipping fees will be the responsibility of the customer unless the product is defective.
4. Refunds:
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o Once the returned product is received and inspected, we will process your refund within 7 business days.
o Refunds will be issued to the original payment method used at the time of purchase.
o Please allow for standard processing time from your bank or payment provider.
Exchanges:
1. Eligibility for Exchange:
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o Items eligible for exchange must be returned within 30 days of purchase.
o The product must be in its original, unused condition and with all original packaging.
3. Shipping Fees:
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o For exchanges, the customer is responsible for any shipping fees, unless the exchange is due to a defective product or incorrect order received.
Damaged or Defective Products:
1.
1. 1. If you receive a product that is damaged or defective, please notify us within 7 days of receipt, and we will arrange for a free return and replacement.
2. 2. We may require photographs of the damaged or defective item for our records and to facilitate the return process.
Final Notes:
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o • We reserve the right to refuse returns or exchanges if the product has been used, damaged, or is not in its original packaging.
o • Please ensure that the return or exchange is processed according to the above guidelines to avoid any issues.
o • For any questions or concerns, please don’t hesitate to contact our team.