Gifted By Matte

Gifted By Matte
Gifted By Matte
  • Seller Since Apr 1, 2025
  • Professional Seller Yes
  • Approval Period 12 Hours
  • Sales Count 0
  • Approval Rate 0%
Shop Information
Description
Gifted By Matte, a luxury handcrafted candle and diffuser brand specializing in bespoke scents for hotels and spas. Our products create an unforgettable sensory experience that enhances guest relaxation and ambiance.
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Return Policy
Gifted By Matte - Return & Exchange Policy
We want you to love your Gifted By Matte purchase! If you are not 100% satisfied, we offer hassle-free returns and exchanges under the following conditions:

1. Returns & Refunds
âś… Timeframe: Returns must be initiated within 7-14 days of purchase.
âś… Condition: The product must be unused, in original packaging, and in resellable condition.
âś… Non-Returnable Items: We do not accept returns for used candles, custom orders, or personalized items unless defective.
âś… Refund Process: Once we receive and inspect the item, we will process a refund/store credit within 5-7 business days.

2. Exchanges
✔️ If you received a damaged, defective, or incorrect item, we’ll replace it at no extra cost.
✔️ Contact us within 48 hours of receiving your order with photos of the issue.

3. Return Shipping: Who Covers Shipping?

If the return is due to damage, defects, or incorrect items, we cover the shipping cost.

For change-of-mind returns, the customer is responsible for return shipping.

4. How to Initiate a Return
Email us at [email protected] with your order number, reason for return, and photos (if applicable). We’ll guide you through the process.
Contact Information
Contact Information
Corporate Name Gifted By Matte
Identification Number 2022 / 389063 / 07
Address 199 Pritchard Street
Northriding
2162 Johannesburg
South Africa
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