HDCABLING

Refunds on Courier fees and products returned within 14 days after purchase
HDCabling will only be liable for courier fees if the incorrect products have been supplied to a customer or the product is dead on arrival. Courier fees will also be paid by HDCabling to the courier company to ship the incorrect products back to us for replacement with the correct products.
We indicate an average / estimated delivery time during checkout which is between 24-72 business hours (95% of orders are delivered within this timeframe) after order dispatched depending on your region for delivery. If you are located in a remote outlined region (Smaller towns and remote areas) as defined by the courier services the delivery time may vary depending on courier logistics.
If a customer decides to cancel an order for a refund while in-transit or after delivery, the courier fees cannot be refunded back to the customer since it is a service already paid for to the courier company. Due to customer decision on cancellation in such a case the customer will need to ensure the products are shipped back to us for a refund or we can schedule a courier on customer behalf of which the courier fees will be subtracted from the product refund if a request from customer to return products and not due to a product defect or incorrect product shipped. If cancellation is due to courier delivery timelines a request for re-imbursement of courier fees can be filed by the customer to the courier company. 1-2 days are the average delivery timelines for cities, towns have specific days of courier delivery times. We do not control courier logistics and therefore cannot commit on 1-2 day delivery times and any delays after 3 days will be addressed with the specific courier company if non-delivery has been reported by the customer.
Any Refund or Exchange of a product will only be processed after products returned to us and products assessed by us to be in new condition and eligible for a refund. Some products we precheck before courier delivery to ensure all accessories bundled. The product still carries the same warranty even if it is not sealed. Cut-to-length and other cabling products may be shipped without packaging if customized cables.
If a customer incorrectly purchased a product and it needs to be refunded it will be handled as per above returns policy and according to CPA best practices. The product needs to be unopened and unused to be eligible for this refund. This needs to be communicated within 14 days to a HDCabling representative. However if advice has been given to a customer via email by a HDCabling representative and the incorrect product has been supplied a full refund will be provided to the customer and courier fees will be refunded to the customer. The items need to be un-opened and unused to be eligible for this refund otherwise it will be refunded based on CPA guidelines and refund policy above.
The warranty is not transferable e.g. the original buyer needs to return an item with invoice if assessment needs to be done on the product, otherwise the warranty will be void. If you are purchasing items for resell please ensure that your customer returns the items to you and that you handle the warranty item returns since the invoice will be in the name of the installer / re-seller.
In the rare case where incompatibility arises due to customer equipment used and the customer equipment manufacturer cannot provide a firmware upgrade for compatibility we will provide another solution for the installation. The above conditions for refund will apply to the swop-out of items needed on a specific chipset or when a product returned due to incompatibility. Courier and postage fees needs to be paid by the customer for returning products in case of a compatibility problem with their equipment.
If a product was purchased online or in-store and paid via card, it will be refunded to the same card and customer must present the same card instore when product returned for a full refund. The Card Merchant does not allow refunds to any other card except the original used for purchase. If the transaction cannot be refunded to the specific card or phone tap virtual card, a handling fee of 5% will be charged on the product refund and an EFT Refund will be done. All other conditions in the T & C’s must be met for a refund to proceed. EFT Payments and Refunds will be refunded via EFT only. Cash payments instore will be refunded by EFT due to cash being stored in a drop-safe and staff does not have access to the drop-safe for cash refunds.
Refunds / Exchanges on products returned after 14 days
No credit / cash refunds will be done in any situation after 14 days and products will be replaced / repaired based on the conditions below if the product is defective in any way under the warranty (exclusions listed below).
If the returned product is not faulty after testing or returned due to improper installation / incompatibility or operation, it will not be exchanged for a new one and a R 150.00 testing and handling fee may be charged for evaluation of the product. Please check with your source/player and display manufacturer if their product supports HDMI Repeater devices (any switch, splitter, extender etc). If equipment needs to be exchanged it will be exchanged based on conditions listed on this page.
In any other situation (e.g. product defective under the warranty and needs to be returned, installation or compatibility problems and swop-out needed etc) the customer will have to pay courier fees for returned products and resend of new products.
A local assessment will be done for a non-functioning product returned within the warranty period applicable to the specific product. It will be replaced for a new one based on the conditions listed on this page. If a dispute arises from the assessment done and customer do not agree with assessment done, we can send the equipment to a 3rd party for detailed analysis and testing. The costs for 3rd party testing needs to be paid by the customer and if the case that the 3rd party analysis point to a defect product rather than a damaged product the costs for testing will be refunded to the customer. If a further dispute arises the product will be send back to the manufacturer overseas for a damage report. This may take 8 weeks or more. In the case where the manufacturer does not replace the product under warranty due to any of the conditions on this page, shipping fees will be payable by the customer for the product returned. If there is a service charge payable for replacement, the customer will be liable to pay the service and replacement fee if the repair is not within warranty conditions e.g lighting or electrical surge damage.
Replacements / Refunds will not be issued if damaged due to any of the conditions below
Electrical damage / irregular power outages – e.g. Unstable power to equipment (a UPS is highly recommended to minimize problems), Electrical Surges / spikes either from electrical wall socket or HDMI voltage spikes from external sources / displays due to problems on the source / player HDMI port (Surge protection is required to minimize unstable electrical current / surges to your equipment), Damage due to another AC/DC power supply used other than the original supplied AC/DC adapter e.g. if the wattage / voltage is too high from another AC/DC adapter you will damage the equipment.
Physical Damage – e.g. dropping equipment, scratching, water damage, opening equipment, pins bended on cables due to incorrect usage or force plugging cables etc.
Modification of equipment or tampering with electronic equipment will void the warranty.
Damage due to overheating – When overheated due to restricted airflow / improper location installation (in roofs / non ventilated space / cabinets without airflow etc) or exceeded 50 degrees working temperature.
Improper installation – e.g. HDMI port damage (caused by hanging cables, hdmi voltage problems, forced-plug HDMI Cables and swopping cables while equipment is powered on). HDMI Port Damage as a result of connected devices causing HDMI damage on a specific port / hot plugging HDMI Cables will not be covered.
Lightning damage (Install lighting protectors / arrestors in your electrical circuit board to protect your equipment from lighting strikes, also use a UPS and Surge Protection plugs on all areas where you have equipment).
Returns Procedure
1.) Please send an email to [email protected] with the problem experienced, your name and order number.

2.) We will email you options how to return by courier. If collected from any of our stores, the items need to be returned to the specific store.

3.) We will pay the return and re-sending courier fees if the wrong product has been delivered or if the product is dead on arrival. In any other situation the customer must ensure the products are returned before an exchange or refund can be done i.e. if collected from a specific store it must be returned to the specific store for refund or repair by the customer. Please ensure if collecting your order your items are checked in-store by the person collecting to ensure it is correct. HDCabling will not be liable for return courier fees if an item has been collected by a customer / customer driver or customer courier from any store and items not checked and verified on collection by the person collecting.

4.) Items will be tested within 24-48 business hours after returned and refunded / repaired or exchange processed if warranty under the listed Terms & Conditions.

5.) Courier charges for Re-sending of repaired / exchanged items will be billed to the customer. We will cover re-sending fees only in the cases listed for incorrect product delivered or product dead on arrival.

Since there are several thousands of different HDMI, Optical & Coaxial products on the market we cannot always provide a solution that will work with your current configuration (e.g. HDCP issues when HDMI Distribution Equipment is installed). Currently our products are 99% compliant with common South African brands and models and we have a list of compliant LCDs, Plasmas, Projectors and sources to provide to customers based on previous installations before purchasing. Also consult your display or source manufacturer to ensure that their product will be compatible with the equipment you are purchasing. We have tested our products on several different Digital Receivers, LCDs, Plasmas etc. from different manufacturers and will always do our best effort to provide you with a workable solution from past experiences.