Fotakis Rugs

Goods may be returned only when defective or damaged and repair or exchange is not possible, or if the Goods supplied are not the same Goods as what was ordered. If any defect in the Goods are discovered within a period of 7 days after delivery, this must be reported to us as soon as reasonably possible after the Goods having been delivered to you and must be returned to us within a period of 7 days after delivery. If the Goods are not the same as what was ordered this must be reported within 24 (twenty four) hours of delivery. Any damage must also be immediately reported, within 24 (twenty four) hours of delivery.If you are returning Goods via courier you must package it carefully so that it does not become damaged en-route.

In terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act“) you are entitled to cancel, without reason and without penalty, your order for the Goods within 7 (seven) days of receipt of the Goods. In such an event -

(a)you will receive a full refund of the purchase price within 30 (thirty) days of the date of your cancellation of the order;

(b) you undertake not to utilize the Goods;

(c) your agreement of purchase will be deemed to have been cancelled, and

(d) you will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the Goods, such as courier and/or shipping charges.. You should note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that you have ordered are made to your specifications or are clearly personalized.

20.2 The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period“). We will notify you if we are unable to deliver the Goods during the Delivery Period.