Chi Components

Thank you for shopping with CHI Components! If you are not satisfied with your purchase,
we are here to help.
Please contact our support team through [email protected]

Return conditions:
1. Products are eligible for refund within 14 days of receipt of item, upon presentation of
proof of purchase
2. Products returned should be in original saleable condition with the original packaging
intact
3. Images may be required to prove damages or defects.

Defective products delivered:
We do our best to ensure that the products we deliver to you are of a high quality and
without defects.
If the customer receives an item that is defective, please notify us as soon as you are aware
of this defect, within 14 days after receipt of item.
We will arrange collection from you at no charge, once we have inspected the product and
validated your return, we will, at your choice, repair/ replace the product if possible, or refund
back to you.

Incorrect product delivered:
We do our best to ensure the product information, availability, purchase price and associated
delivery times and fees are accurately reflected.
Should an incorrect item be delivered to you, please notify us immediately.
Please do not remove the product from its original packaging, or any of the stickers or labels.
we will collect the product from you at no charge and deliver the correct item back to you.
Collection times and resolutions will be communicated to the customer.

How to prepare for a return:
1. Notify our support team immediately of the issue
2. Please ensure all parts and accessories are returned with the product.
3. Keep the item in its original packaging or package the item safely for transit.
4. Chi Components will not be held liable for items damaged, lost or delayed in transit.

Shipping costs:

CHI Components does not cover the shipping cost for returns. Shipping costs are non-
refundable, however, if items are returned for replacement, Chi Components will cover the

shipping cost to dispatch the replaced item back to the customer.

The return address will be communicated to the customer.

The following products are not eligible for a refund or exchange:
- Products which are “made to order” or custom made to your specifications, unless
defective.
- Products on sale or promotions.
- Products that have been discontinued.
- Products that have exceeded 14 days after receipt of item.

Charges:
If an item is returned for whatever reason, but failure to return all included accessories,
and parts sold with the item. CHI Components is entitled to (subject to applicable law)
invoice the customer to reimburse the missing items.
If a is defective product is returned to us, but failure to return all items including
accessories and parts sold with the product, Chi Components is entitled (subject to
applicable law) to refuse the return, and only replace the item returned.
If an incorrect item is delivered and refund is logged, but customers failure to return the
entirety of the incorrect item, Chi Components is entitled (subject to applicable law) to
invoice or debit the customer from the refund for the missing item(s).