REDEFINE IT SOLUTIONS

RETURNS
Products which are NOT defective or damaged or which you found to be unsuitable, can be returned
to Redefine IT Online within 7 (seven) workings days from date of delivery, provided that the
Products have not been opened and the packaging is in its original condition and you are able to
produce the original invoice/ credit card/ debit card slip as proof of purchase. You are then entitled to
cancel the sale of the Products in terms of Section 44 of the ECT Act within 10 (ten) working days
after your receipt of the Products and to obtain a full purchase price refund, subject to being charged
a 10% (of the Selling Price) fee in respect of return and handling charge to non-defective returns
that have not been opened and remain in the original packaging. Redefine IT Online can hold you
liable for any damage caused to the Products whilst it is in your possession.
No returns, refunds or exchanges will be accepted 6 months after the date of purchase.
Please ensure that all consumables are compatible with your current hardware before purchasing
online, as Redefine IT Online cannot be deemed responsible for printer incompatibilities. If you are
unsure about a product’s compatibility, please visit the manufacturer’s official website, alternatively,
you are welcome to contact us via the chat portal on website, email or office 011 454 0707 for
assistance or confirmation.
FAULTY PRODUCTS
If a product is faulty, you need to let us know within 14 days of receiving it, and before returning it to
us. We will gladly make arrangements for the faulty product to be returned to us for testing. If no
fault is found, the product will be returned back to you and a 10% (of the purchase price)
assessment fee will be charged. Should the unit prove to be faulty, we may offer you a replacement
unit.
Notwithstanding the circumstances, if you discover that a product is faulty, and it is over our 14 day
return period but it is less than 6 months from the time you received it, we will make arrangements
for the faulty product to be returned to us for testing. If no fault is found, the product will be returned
back to you and 10% (of the purchase price) assessment fee will be charged. Should the unit prove
to be faulty, we may offer you a replacement unit.
Please check all products delivered to you and do NOT accept delivery of any product that is visibly
damaged. Should you accept a product and only later discover that the product is damaged, you
need to report this to Redefine IT Online within 24 hours, so that we can assess if the product
damage occurred post-delivery.
Faults resulting from normal wear and tear, including products that have been damaged or altered in
any way either by you or anyone that is not an employee of Redefine IT Online or the product’s
manufacturer, will not result in a product replacement or refund.
Printer consumables will not be refunded and will only be exchanged with a replacement unit.